Privacy Policy
The Private Concierge Pty Ltd (ACN 645 534 176) respects your privacy.
In these Terms, 'us', 'we' and 'our' means The Private Concierge (ACN 645 534 176) and our related bodies corporate.
This Privacy Policy applies to our privacy practices about how we handle your Personal Information in the context of Our Services (the Service) and Website (the Site). We are committed to safeguarding our customers' personal data and this Privacy Policy is intended to give you information on how The Private Concierge collects and processes your personal data, why and how we collect such data, how we use and safeguard that information and what choices you have including how to access and update or delete your information. Information is collected through your use of this website or by you sharing personal data with us when you call our concierge service to make a request.
This Privacy Policy does not cover the collection and use of your Personal Information by third parties on the Site, other non-The Private Concierge branded websites or applications, by your Card issuers (e.g. your bank), or any other information or communications that may reference Us outside the Site and Service except as otherwise provided herein.
This Privacy Policy is provided in a way to help you to review the following specific areas:
1. Personal Information We May Collect
2. How We May Use Your Personal information
3. How We Share Your Personal Information
4. Your Rights and Choices
5. How We Protect Your Personal information
6. Data Transfers
7. Features and Links to Other Websites
8. Updates to This Privacy Policy
9. How to Contact Us
01. Collection
In connection with your use of the Site and Service, we may collect certain Personal Information such as your email address, mobile phone number, the location information you provide, information about your mobile device and your Site usage data. We collect Personal Information about you from the following sources directly from you through the Site feedback function and through your mobile phone such as mobile device identifiers like the IMEI number.
02. Use
We may use the Personal Information we obtain about you:
where you have given us consent to fulfill requests you have submitted through the Sites or by calling our us;
to provide customer service and respond to your enquiries about your use of the Site or Service, and to notify you about any changes to our Service;
provide, administer and communicate with you about products, services and promotions and the display of customised content and advertising;
operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analysing our products, services and websites; facilitating the functionality of our websites;
assisting third parties in the provision of products or services that you request from third parties;
administer, support, improve, optimize and develop the Site or Service;
perform data analyses, auditing, research and analysis in order to maintain, protect and improve our Service;
Use your information on an aggregated basis (not personally identifiable) to do such things as operate our Site, enhance our Site and deliver messages. We may disclose aggregated information about our users but that information contains no Personal Information.
We may also use your Personal Information to notify you of the latest services and our exciting new offers if you have requested marketing communications from us or consented to receive marketing communications such as our newsletter. You may opt out from receiving marketing communications at any time by following the procedure to ’unsubscribe' as specified in any marketing email that you receive.
Where we need to collect personal data, and you fail to provide that data when requested, we may not be able to fulfil your request or enquiries and provide our Service or provide to you the support you want from us. We will notify you as soon as possible, during ordinary business hours, when becoming aware of that failure.
03. When We Share Your Personal Information
We do not sell or otherwise disclose Personal Information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected to fulfill your requests.
We may share your Personal Information with third parties, but only to perform the services requested by you for connection your use of the Site and our Service. For example, we will share Personal Information required to complete a dining reservation with a restaurant to fulfil your reservation request. When you use the Service to make a reservation with a third party, you authorise us to disclose the information the third party requires to provide you with service providers for the purpose of addressing your requests and/or enquiries with us.
We also may share your Personal Information with our service providers who perform services on our behalf. We do not authorise these service providers to use or disclose such data except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of Personal Information they process on our behalf.
We also may disclose your Personal Information about you:
if we are required to do so by law or legal process,
to law enforcement authorities or other government officials, or
when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer your Personal Information if we sell or transfer all or a portion of our business or assets. If that happens, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with this Privacy Policy and the freely available information at the Office of the Australian Information Commissioner <www.oaic.gov.au>. Following any sale or transfer, you may contact the new owner(s) with any enquiries concerning the processing of your information.
04. Cookies
We use a feature of your browser called a ‘cookie’ to assign a unique number that automatically identifies your computer when you visit the site.
A cookie is a piece of data stored on your hard drive containing information about you. For instance, by setting a cookie on our site, you would not have to log in a password more than once which may save time while on our site. If you reject the cookie, you may still use our site.
If you do not accept our cookies, your site access will be limited. This includes re-entering passwords or identifying information. We may collect Personal Information from you at other points on our site that state that Personal Information is being collected.
05. Your Rights and Choices
Subject to applicable law, you have the right to request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, and have the information blocked or deleted as appropriate. The right to access Personal Information may be limited in some circumstances by local law. To update your preferences, ask us to remove your Personal Information or submit an access request, please contact us as specified below under Section 11 ‘How to Contact Us’.
06. How We Protect Personal Information
We restrict access to Personal Information about you to those employees, agents, contractors and other third parties who need to know the information to provide products or services to you.
We maintain reasonable safeguards that comply with state and federal laws to protect the Personal Information we have about you. We also take measures to destroy or permanently deidentify personal information when there is no longer a business need to keep the information. The types of safeguards we take vary with the type of information, and how it is collected and stored. Unfortunately, no data transmission can be guaranteed to be 100% secure. Thus, while we strive to protect your Personal Information, we can and do not ensure or warrant the security of any data transmission.
We use appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents. contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a contractual duty of confidentiality and where a contractual duty of confidentiality is unable to be obtained, we take reasonable steps to obtain verbal recognition and assurance that the confidential nature of the information is known and will be maintained.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where legally required.
07. Data Transfers
We may transfer Personal Information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Information to other countries, we will protect that information as described in this Privacy Policy.
08. Data Retention
We will only retain your personal data for as long as necessary to provide the Service you seek, including for the purpose of satisfying any legal, accounting, any legitimate administrative or operational purposes, your requirements or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in connection with our relationship with you.
To decide the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of your personal data. We also consider the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes another way, and the applicable legal, regulatory, tax, accounting or other legal or policy settings.
09. Features and Links to Other Websites
Within our Site you may choose to use certain features provided by other entities or click on links to other websites or applications for your convenience and information. These features may include social networking and geographic location tools, and other websites, and may operate independently from Us. If they may have their own privacy notices or policies, we strongly suggest you review them. To the extent any features or linked websites you visit are not owned or operated by Us, we are not responsible for any content or use of the third parties' sites or applications, or the privacy practices of such sites or applications.
10. Updates to This Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices.
We will post a prominent notice on the Site to notify you of any significant changes to our Privacy Policy and indicate at the top of the bottom right corner of the policy when it was most recently updated. Your continued use of the Site after any changes to the Privacy Policy means you accept the changes.
Please review our Privacy Policy on our websites periodically to ensure that you are aware of any changes or updates.
11. How to Contact Us
All notices to a party must be written and are preferred to be technology neutral.
An electronic communication that is not returned to the sender is deemed served at the address you provided during registration and to Us at the address set forth below:
Within Australia, 14 days after a paper notice is served by express post, service is deemed effective.
Email: enquire@theprivateconcierge.com.au
Direct Mail: PO Box 2026, Brighton North, 3186
Phone: +61 434 934 663
You may contact us using the contact number associated with your program, or by calling Us on the above number.
12. Changes to This Policy.
We reserve the right to change this policy at any time by notifying users through our website, or other means, of the existence of a new privacy policy prior to the change becoming effective.
This policy and the policies outlined within are not intended to and do not create any contractual or other legal rights. We encourage you to periodically review this page for the latest information on our privacy practices.